Popular Services

Generic help ticket


Application Installation and Upgrades


Request a hardwire network drop. Request a static IP address.


Telephone services for Faculty/Staff/Students


Issues and Requests for e-mail/calendar that are not related to a specific client


End-user access to departmental applications.


Equipment requests for teaching/learning/meetings in classrooms and meeting rooms. Support of audio services and multi-media needs for the following events: university non-academic sponsored, alumni, IHL State College Board.


Campus Wi-Fi is "eduroam" and available to all faculty, staff, and students. Guest access is available on "public".


Online payment processing and product sales


Windows file share access for departments with special collaboration needs.


Microsoft 365 provides applications for collaboration.


Password recovery is self-service. Request help with password management.


Departmental Cellular Services, including mobile phones and hot spots


Wireless or Hardwired Network Drop


Persona is the University solution for automated locking systems.


Installation, Configuration, and Troubleshooting for miscellaneous software


The help desk provides limited assistance with access to Canvas, including assistance with logging in and general web browser troubleshooting.


Omni Update content management system for usm.edu


Support for Android, iOS, and Windows Mobile Devices


Domain Name Services are provided for the usm.edu domain based on approval from leadership.