Popular Services

Generic help ticket


Telephone services for Faculty/Staff/Students


Request a hardwire network drop. Request a static IP address.


Windows file share access for departments with special collaboration needs.


Campus Wi-Fi is "eduroam" and available to all faculty, staff, and students. Guest access is available on "public".


Microsoft 365 Unified Groups used as Mailing Groups for campus communication


Application Installation and Upgrades


Equipment requests for teaching/learning/meetings in classrooms and meeting rooms. Support of audio services and multi-media needs for the following events: university non-academic sponsored, alumni, IHL State College Board.


The help desk provides limited assistance with access to Canvas, including assistance with logging in and general web browser troubleshooting.


The primary purpose of the Southern Miss Interactive Classroom is to share academic courses between the Hattiesburg campus and regional Southern Miss campuses.


Microsoft 365 provides applications for collaboration.


Web presence for faculty


Omni Update content management system for usm.edu


End-user access to departmental applications.


Support for Android, iOS, and Windows Mobile Devices


Online payment processing and product sales


Issues and Requests for e-mail/calendar that are not related to a specific client


Wireless or Hardwired Network Drop


Departmental Cellular Services, including mobile phones and hot spots