Popular Services

Computer Support

Generic help ticket

Telephone services for Faculty/Staff/Students

Request a hardwire network drop. Request a static IP address.

Application Installation and Upgrades

Windows file share access for departments with special collaboration needs.

Hardware purchase including desktops, laptops, and tablets.

Password recovery is self-service. Request help with password management.

Equipment requests for teaching/learning/meetings in classrooms and meeting rooms. Support of audio services and multi-media needs for the following events: university non-academic sponsored, alumni, IHL State College Board.

Network Printer Support

The help desk provides limited assistance with access to Canvas, including assistance with logging in and general web browser troubleshooting.

Microsoft 365 Unified Groups used as Mailing Groups for campus communication

Departmental Long Distance code

Buildings outside the geographic services of our network.

Web presence for faculty

Wireless or Hardwired Network Drop

Service outage

Issues and Requests for e-mail/calendar that are not related to a specific client

Comcast television services

Microsoft 365 provides applications for collaboration.

Support of the installed Outlook application

Campus Wi-Fi is "eduroam" and available to all faculty, staff, and students. Guest access is available on "public".

First level technical assistance with Teams, WebEx, and Zoom.

Departmental Cellular Services, including mobile phones and hot spots