Popular Services

Generic help ticket


Equipment requests for teaching/learning/meetings in classrooms and meeting rooms. Support of audio services and multi-media needs for the following events: university non-academic sponsored, alumni, IHL State College Board.


Campus Wi-Fi is "eduroam" and available to all faculty, staff, and students. Guest access is available on "public".


Purchase of software to be utilized by individuals or groups


Microsoft 365 Unified Groups used as Mailing Groups for campus communication


Request a hardwire network drop. Request a static IP address.


Telephone services for Faculty/Staff/Students


Application Installation and Upgrades


Assistance with public computer labs


Microsoft 365 provides applications for collaboration.


Persona is the University solution for automated locking systems.


Issues and Requests for e-mail/calendar that are not related to a specific client


End-user access to departmental applications.


Domain Name Services are provided for the usm.edu domain based on approval from leadership.


Installation, Configuration, and Troubleshooting for miscellaneous software


Support for Android, iOS, and Windows Mobile Devices


Microsoft 365 Unified Groups include 250 GB of storage space for collaboration. Upon request, and with sufficient justification, storage space can be increased up to 1 TB, free of charge. Departments that have storage needs above 1 TB can purchase additional storage in 1 TB increments.


Conference phones, Web conferencing, and WebEx conferencing are available upon request.


Windows file share access for departments with special collaboration needs.