Popular Services
Microsoft 365 Unified Groups used as Mailing Groups for campus communication
Equipment requests for teaching/learning/meetings in classrooms and meeting rooms. Support of audio services and multi-media needs for the following events: university non-academic sponsored, alumni, IHL State College Board.
End-user access to departmental applications.
Campus Wi-Fi is "eduroam" and available to all faculty, staff, and students. Guest access is available on "public".
Issues and Requests for e-mail/calendar that are not related to a specific client
Microsoft 365 Unified Groups include 250 GB of storage space for collaboration. Upon request, and with sufficient justification, storage space can be increased up to 1 TB, free of charge. Departments that have storage needs above 1 TB can purchase additional storage in 1 TB increments.
Windows file share access for departments with special collaboration needs.
Persona is the University solution for automated locking systems.
Hosting and management of virtual and physical servers
Installation, Configuration, and Troubleshooting for miscellaneous software
The help desk provides limited assistance with access to Canvas, including assistance with logging in and general web browser troubleshooting.
Request a hardwire network drop. Request a static IP address.