Popular Services

Telephone services for Faculty/Staff/Students


Equipment requests for teaching/learning/meetings in classrooms and meeting rooms. Support of audio services and multi-media needs for the following events: university non-academic sponsored, alumni, IHL State College Board.


End-user access to departmental applications.


Windows file share access for departments with special collaboration needs.


Generic help ticket


Microsoft 365 Unified Groups used as Mailing Groups for campus communication


Custom web software integration development


The help desk provides limited assistance with access to Canvas, including assistance with logging in and general web browser troubleshooting.


Online payment processing and product sales


Campus Wi-Fi is "eduroam" and available to all faculty, staff, and students. Guest access is available on "public".


Support of the installed Outlook application


Application Installation and Upgrades


Installation, Configuration, and Troubleshooting for miscellaneous software


Purchase of software to be utilized by individuals or groups


Changes to the budget charged for IT services


Password recovery is self-service. Request help with password management.


Miscellaneous technology purchases


Comcast television services