Popular Services

Generic help ticket


Equipment requests for teaching/learning/meetings in classrooms and meeting rooms. Support of audio services and multi-media needs for the following events: university non-academic sponsored, alumni, IHL State College Board.


Telephone services for Faculty/Staff/Students


Microsoft 365 Unified Groups used as Mailing Groups for campus communication


Request a hardwire network drop. Request a static IP address.


Windows file share access for departments with special collaboration needs.


Application Installation and Upgrades


Installation, Configuration, and Troubleshooting for miscellaneous software


End-user access to departmental applications.


Campus Wi-Fi is "eduroam" and available to all faculty, staff, and students. Guest access is available on "public".


Hardware purchase including desktops, laptops, and tablets.


Online payment processing and product sales


Wireless or Hardwired Network Drop


The help desk provides limited assistance with access to Canvas, including assistance with logging in and general web browser troubleshooting.


Support of the installed Outlook application


Microsoft 365 provides applications for collaboration.


Domain Name Services are provided for the usm.edu domain based on approval from leadership.


Purchase of software to be utilized by individuals or groups