Popular Services

Generic help ticket


Equipment requests for teaching/learning/meetings in classrooms and meeting rooms. Support of audio services and multi-media needs for the following events: university non-academic sponsored, alumni, IHL State College Board.


Hardware purchase including desktops, laptops, and tablets.


Installation, Configuration, and Troubleshooting for miscellaneous software


Purchase of software to be utilized by individuals or groups


Microsoft 365 Unified Groups used as Mailing Groups for campus communication


Online payment processing and product sales


Request a hardwire network drop. Request a static IP address.


Application Installation and Upgrades


Assistance with public computer labs


Campus Wi-Fi is "eduroam" and available to all faculty, staff, and students. Guest access is available on "public".


End-user access to departmental applications.


Telephone services for Faculty/Staff/Students


Microsoft 365 Unified Groups include 250 GB of storage space for collaboration. Upon request, and with sufficient justification, storage space can be increased up to 1 TB, free of charge. Departments that have storage needs above 1 TB can purchase additional storage in 1 TB increments.


Persona is the University solution for automated locking systems.


Custom web software integration development


Password recovery is self-service. Request help with password management.


Services for security cameras on campus, such as consulting, installation, troubleshooting, etc.


Domain Name Services are provided for the usm.edu domain based on approval from leadership.