Popular Services
Request a hardwire network drop. Request a static IP address.
Issues and Requests for e-mail/calendar that are not related to a specific client
End-user access to departmental applications.
Equipment requests for teaching/learning/meetings in classrooms and meeting rooms. Support of audio services and multi-media needs for the following events: university non-academic sponsored, alumni, IHL State College Board.
Campus Wi-Fi is "eduroam" and available to all faculty, staff, and students. Guest access is available on "public".
Windows file share access for departments with special collaboration needs.
Password recovery is self-service. Request help with password management.
Departmental Cellular Services, including mobile phones and hot spots
Persona is the University solution for automated locking systems.
Installation, Configuration, and Troubleshooting for miscellaneous software
The help desk provides limited assistance with access to Canvas, including assistance with logging in and general web browser troubleshooting.
Support for Android, iOS, and Windows Mobile Devices
Domain Name Services are provided for the usm.edu domain based on approval from leadership.