Popular Services

Telephone services for Faculty/Staff/Students

Departmental Long Distance code

Generic help ticket

Windows file share access for departments with special collaboration needs.

Equipment requests for teaching/learning/meetings in classrooms and meeting rooms. Support of audio services and multi-media needs for the following events: university non-academic sponsored, alumni, IHL State College Board.

Departmental Cellular Services, including mobile phones and hot spots

Changes to the budget charged for IT services

End-user access to departmental applications.

Support for Android, iOS, and Windows Mobile Devices

Microsoft 365 provides applications for collaboration.

Departmental Toll Free Number

Online payment processing and product sales

Support of the installed Outlook application

Issues and Requests for e-mail/calendar that are not related to a specific client

Installation, Configuration, and Troubleshooting for miscellaneous software

Password recovery is self-service. Request help with password management.

Custom web software integration development

Request a hardwire network drop. Request a static IP address.

Domain Name Services are provided for the usm.edu domain based on approval from leadership.

Campus Wi-Fi is "eduroam" and available to all faculty, staff, and students. Guest access is available on "public".

Supply encryption certificate for web interface.

iTech Project Management

Application Installation and Upgrades