Popular Services

Generic help ticket


Telephone services for Faculty/Staff/Students


Request a hardwire network drop. Request a static IP address.


Equipment requests for teaching/learning/meetings in classrooms and meeting rooms. Support of audio services and multi-media needs for the following events: university non-academic sponsored, alumni, IHL State College Board.


Microsoft 365 Unified Groups used as Mailing Groups for campus communication


End-user access to departmental applications.


Installation, Configuration, and Troubleshooting for miscellaneous software


Campus Wi-Fi is "eduroam" and available to all faculty, staff, and students. Guest access is available on "public".


Application Installation and Upgrades


Windows file share access for departments with special collaboration needs.


Wireless or Hardwired Network Drop


The primary purpose of the Southern Miss Interactive Classroom is to share academic courses between the Hattiesburg campus and regional Southern Miss campuses.


Hardware purchase including desktops, laptops, and tablets.


The help desk provides limited assistance with access to Canvas, including assistance with logging in and general web browser troubleshooting.


Support for Android, iOS, and Windows Mobile Devices


Issues and Requests for e-mail/calendar that are not related to a specific client


Password recovery is self-service. Request help with password management.


Assistance with public computer labs