Popular Services

Generic help ticket


Microsoft 365 Unified Groups used as Mailing Groups for campus communication


Equipment requests for teaching/learning/meetings in classrooms and meeting rooms. Support of audio services and multi-media needs for the following events: university non-academic sponsored, alumni, IHL State College Board.


Installation, Configuration, and Troubleshooting for miscellaneous software


End-user access to departmental applications.


Telephone services for Faculty/Staff/Students


Windows file share access for departments with special collaboration needs.


Request a hardwire network drop. Request a static IP address.


Application Installation and Upgrades


Issues and Requests for e-mail/calendar that are not related to a specific client


Support for Android, iOS, and Windows Mobile Devices


Online payment processing and product sales


Omni Update content management system for usm.edu


Campus Wi-Fi is "eduroam" and available to all faculty, staff, and students. Guest access is available on "public".


Wireless or Hardwired Network Drop


Microsoft 365 provides applications for collaboration.


First level technical assistance with Teams, WebEx, and Zoom.


Comcast television services


Departmental Cellular Services, including mobile phones and hot spots