Service Catalog

Categories (16)

Academic Technology and Support

Ensuring that physical classrooms, specialized learning environments, and virtual learning environments (e.g., immersive learning, augmented reality) are suitably equipped and functional to meet the needs of the education experience
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Application Development

Tools, services, and products that support ERP, Mobile, and Web application development.
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Collaboration

Tools used to work and share with others. Includes Microsoft 365, file share storage, secure file transfer services.
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Desktop and Mobile Device Support

All active University employees with university-owned computers may receive computer support. This service covers the installation, configuration, upkeep and disposal of standard computer systems, desktop and laptop for end users. It also includes standard additions to the computer, such as OS, Anti-Virus and Misc. Software utilities in use by the organization.

Support for all types of end-point devices, including laptops, desktops, mobile devices, and related peripherals that are not in the printing service,. These devices might be personally or institutionally owned (including loaner equipment) and might be part of a shared pool or a computer lab. Includes support for the associated operating system, hardware, and systems that provide enterprise management of computing devices.
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Email/Calendaring

Office 365 combines the familiar Microsoft Office desktop suite with cloud-based versions of Microsoft's next-generation communications and collaboration services
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Facilities Management

Support of room and facility systems, including event management (room management, seating, conference registration, etc.), mapping, building security, safety and risk management, dining systems, point of sale, transportation, laundry, and parking systems.
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Identity and Access Management

Request Access to Resources
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iTech Help Desk

Technical support for faculty, staff, and students.
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Network and Connectivity Management

The architecture, installation, and operation of infrastructure items required to offer network connectivity, such as network cabling, routers, and firewalls. Includes connecting devices (including Internet of Things devices) to the network, network access management, securing access to networks, and appropriate authentication (e.g., network registration systems, VPN, and NAC).
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Portfolio and Project Management

Project portfolio management and related project management services.
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Printing and Related Services

Technology associated with printers and copiers, such as copy, scan, fax, and print. Includes supporting technologies such as copy centers, print quota systems, 3D printing, and other replicating technologies.
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Security Services

Security consulting, compliance, and investigation
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Technology Purchase

Purchasing of technology hardware or software should be done through iTech: computer.orders@usm.edu
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Telephony and Conferencing

Telephone Services provides support for: telephone services, conference calling, video conference calling, long distance codes (departmental), voice mail, 1-800 numbers, off-campus telephone services, and university operator.
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Television

Comcast Cable services are available to student residents and departmental on request
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Web Services

Web presence for the University of Southern Mississippi community
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